Frequently Asked Questions

The open system feature has expired and therefore denied you access. To fix this, you must turn the open system feature back on and change the expiration date.

1. Sign into the Admin profile with username: Admin and password: smart
2. Select the “Super User Manger” menu item.
3. Select the “Administrator Settings” menu item.
4. Turn on the Open System feature.
5. Change the expiration date year to a year in the future. For example, you can set the year to be 2025.
6. Select the back-arrow key twice located at the top left of the screen.
7. Sign out of the Admin profile.
8. Sign into your original profile and connect to SMARTfit.

The username and password can be recovered under the Admin profile.

1. Sign into the Admin profile with username: Admin and password: smart
2. Select the “Super User Manger” menu item.
3. Select the “Manage Users” menu item.
4. On this page, you can view all usernames and passwords of each Trainer account.
   a. If your profile is not shown here, then select the blue Unmanaged users tab. On this page, you can view all usernames and passwords of each Client account.

Please call our customer service line at 1(800)-900-8542 x117 to help with this matter.

1. Check that the CPU 8-digit ID Number is displayed on the CPU.
   a. If it is not displaying the number but is displaying a single line moving throughout the CPU display, then a separate mobile device is connected.
   i. Turn the CPU off and on again to disconnect all devices.
   ii. You should now have access to connect to the CPU with your device.
   b. If the CPU is not displaying anything, then turn the system off and on again. Please send us a video of the CPU display with your mobile device during the initial startup. Send our service team the video for our review.
2. Check that your mobile device Bluetooth is on and not connected to any other device (ex – apple watch, speakers, headset, etc.).
   a. Try resetting the Bluetooth feature on your mobile device.
   b. If you still cannot connect, then try connecting to the CPU from a new mobile device.
   c. If you have success connecting to your system with the new device, then the Bluetooth on the original mobile device may be damaged.
   d. If you are still unsuccessful connecting to your system, then the CPU Bluetooth may be damaged.

Please call our customer service line at 1(800)-900-8542 x117 to help with this matter

1. Start up the CPU and confirm whether the targets are receiving power.
   a. If the targets are receiving power, then your target wire may be plugged into the wrong wire port. Make sure that the target wire is connected to the upper wire port.
   b. If one or more targets are not receiving power, then you must contact our customer service line at 1(800)-900-8542 x117 to help with this matter. Please send us a video of all 9 targets with your mobile device during the initial startup.

Please call our customer service line at 1(800)-900-8542 x117 to help with this matter.

1. Take the Panel Cover off of the SMARTfit Mini or Single to test the sensor.
   a. Remove the Panel Cover from the Mini or Single.
   b. Play the game category Knock the Lights Out – Race to test each sensor while the cover panel is off.
   c. If the sensors are working perfectly, then it may be worth adjusting the sensors so that each sensor lays flat against the panel cover. The sensor must be flush against the panel cover to work properly.
   d. Reattach the panel cover.
   e. Play the game category Knock the Lights Out – Race to test each sensor while the panel cover is on.
   f. Please contact our customer service line if you have any further questions, comments, or concerns.

Turn off the RF Power.

1. Sign into your account.
2. Select the Settings Menu Item.
3. Locate the RF Power option.
4. Turn the RF Power to the off position.
5. Select the Blue Done tab to save the settings.
6. Play a Game Category to test the Speakers.

1. Clean the plastic surface with a clean cloth.
2. Using clean cloth apply PLASTX to the scratch surface, robbing in a circular motion, keep buffing until the scratch has disappeared.
3. Clean and dry the area you have treated with fresh cloth